SGC Enterpise MashupsTM for Customer Service
Does your support staff need to review your Customer Service Information from your SAP R/3 System? With SGC Enterprise Mashup's access to important Customer Service data is at your fingertips.
Examples of some of the Customer Service Processes you have access to:
Customer Service Contracts including: Contract Renewals, Contract Billing, Contract Automatic Additions, Warranty Conversion, Renewal Quotes, Contract Changes...
Service Center Repair data including: Repair Status, Repeat Repairs, Advanced Exchange, Replace upon Receipt, Component Repair, Upgrades, Trade-in, Parts Order, Remanufacture, Third Party Repairs, Configuration Repair...
Installed Base (IBASE) data including: Review of Serialized Products, RMA Requests, Serial Number Replacement, Deactivate/uninstall products, Serialized product movement between locations, Warranty buffer time from VARs, IBASE Mean Time between Failure (MTBF)....
Customer Interaction Center data including: In-House service requests, Field Service Requests, Technical Support, Warranty versus Billable Support, Missed shipments, Tier Support statistics, Priority Support, Support Request Status, CS Turn Around Time (TAT)...
Professional Services (PS) data including: On-Site versus In-House PS, Van Stock levels, Zone Support / Zone Coverage...
Customer Service Marketing data including: Opportunity and Lead Management, Campaign Management, Service Center Offerings, Business Partner Inquiries....
And more....
|
|
